FAQ
View our Frequently Asked Questions below.
We are an online store. You can order safely from our online store or by contacting us via email with your order.
You can also order directly from the stockists who carry our products.
You make payment directly through our safe and secure online payment system. Payments can be made either through Payfast or EFT.
If you place an email by email, you will be sent an invoice with our banking details which you can pay by whichever way you prefer.
We deliver to your doorstep using a courier all over South Africa.
You can use your own courier or pick up by prior arrangement only.
Courier fees are R90 for Cape Town and R130 for all other areas.
We want to see more households adopting a healthier & greener lifestyle and we are always looking to collaborate with other eco-mind businesses. Please fill out our re-seller enquiry for more details.
Soapnuts are an alternative to chemical soaps. Their shells contain a natural detergent (called saponin). They can be used for laundry, household cleaning, bathing, shampoo or as an ingredient in soap & detergent formulations.
They are 100% natural & safe for everyone, include people with sensitive skin & babies. Soapnuts are safe for the natural environment & septic tanks. It is because of these amazing properties that they are used in our in house formulations.
Although we use soapnuts in most of our products, they are not nuts but instead belong to the litchi family!!! All our products do not contain nut allergens and are safe.
Our products are made with non-toxic natural ingredients only. They are effective, yet safe for people and the natural environment. They can be used around children and people with sensitive skin.
We will accept returns on unused and unopened items. You may return items within 30 days of delivery for a full refund, minus the shipping cost.
Please send an email to info@naturesoap.co.za and let’s talk about it.